We want you to be completely satisfied with your GabiG purchase. If something is not right, please read the information below or contact us and we will be happy to help.
Return Eligibility
We accept returns within [TO BE CONFIRMED] days of the delivery date, provided the following conditions are met:
- The item is unused and in its original condition
- The item is returned in its original packaging
- Proof of purchase is provided
[TO BE CONFIRMED — any non-returnable items, e.g. sale items, custom orders]
How to Initiate a Return
- Contact us at [TO BE CONFIRMED — returns email address] with your order number and reason for return
- We will confirm your return request and provide return instructions within [TO BE CONFIRMED] business days
- Pack the item securely and send it to the address provided
Return Shipping
[TO BE CONFIRMED — who pays return shipping: customer or GabiG, and whether a return label is provided]
We recommend using a tracked shipping service for returns. GabiG cannot be held responsible for items lost in transit on the way back to us.
Refunds
Once we have received and inspected the returned item, we will process your refund within [TO BE CONFIRMED] business days. Refunds will be issued to the original payment method.
[TO BE CONFIRMED — whether original shipping costs are refunded]
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within [TO BE CONFIRMED] days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
[TO BE CONFIRMED — whether direct exchanges are offered or whether customers must return and re-order]
Questions?
If you have any questions about returns, please visit our FAQ or contact us directly.