We want you to be completely satisfied with your GabiG purchase. If something is not right, please contact us at hello@gabig.store and we will do our best to find the right solution.
Returns
If you have purchased from us online, you may withdraw from your purchase within 14 calendar days of receiving your order, in accordance with applicable EU consumer law (Directive 2011/83/EU).
To exercise your right of withdrawal, please contact us at hello@gabig.store before returning the item, quoting your order number and stating your intention to return. We will then provide you with return instructions.
Condition of returned products
Returned products must not have been used beyond what is reasonably necessary to inspect their nature, characteristics and functioning — similar to what would be reasonable in a physical shop.
Products should be returned:
- Clean, unwashed and unaltered
- Undamaged and with original labels attached
- With any accessories included
- In original packaging where reasonably possible
Please note that if a product has been handled beyond what is necessary for inspection and this has diminished its value, GabiG reserves the right to make a deduction from the refund to reflect that diminished value, to the extent permitted by applicable law.
Exchanges
If you would like a different colour, size or model, we encourage you to request an exchange first — it is the quickest and easiest way to get the GabiG product that is right for you.
To request an exchange, please contact us at hello@gabig.store with your order number and the item you would like instead. Exchanges are subject to product availability.
Where the product is not defective and you are simply changing your preference, you will be responsible for the cost of returning the original product and the cost of shipping the replacement to you, where permitted by applicable law.
Please note that requesting an exchange does not affect your statutory right of withdrawal where that right applies under applicable law.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective or not what you ordered, please contact us promptly at hello@gabig.store with:
- Your order number
- A description of the issue
- Photographs showing the problem, where relevant
Where legally applicable and feasible, GabiG will prioritise resolving the issue through an appropriate repair or replacement at no additional necessary shipping cost to you. Our aim is to bring your order into conformity as efficiently as possible.
Nothing in this policy limits your mandatory statutory rights. Where applicable law entitles you to a price reduction, termination of contract, refund or any other remedy, those rights remain fully available to you.
Return Shipping Costs
For ordinary returns where the product is not defective and you are exercising your statutory right of withdrawal, you bear the direct cost of returning the goods to us, provided this has been properly disclosed in accordance with applicable law.
We recommend using a tracked shipping service. GabiG cannot be held responsible for items lost in transit on the way back to us.
Refunds
Where a refund is due following a valid withdrawal, we will process it within 14 calendar days of being informed of your decision to withdraw.
Where permitted by applicable law, we may withhold reimbursement until we have received the goods back, or until you have provided evidence that you have sent the goods back — whichever occurs first.
Original delivery charge: For a valid statutory withdrawal, we will refund the cost of the least expensive standard delivery method we offer. If you selected a premium, express or priority delivery option, we do not refund the additional amount above the standard delivery cost, where permitted by law.
Refunds will normally be made using the same payment method you used for the original purchase, unless otherwise agreed and legally permitted.
Exceptions
The statutory right of withdrawal does not apply to all purchases. Under applicable EU consumer law, exceptions include, among others:
- Products made to your specific instructions or clearly personalised to you (genuinely bespoke or made-to-specification items)
- Sealed goods that are not suitable for return due to health or hygiene reasons, where the seal has been broken after delivery
Standard GabiG products are not automatically excluded from the right of withdrawal simply because they are produced to order or in limited quantities. The exception applies only where the product has been genuinely made to your individual specification.
How to Start a Return or Exchange
- Email us at hello@gabig.store with your order number
- Tell us whether you would like a return, exchange or are reporting a defect
- Wait for our confirmation — we will respond with instructions and, where applicable, a return address
- Send the item back using a tracked service (for returns and exchanges where you are responsible for return shipping)
- Receive the applicable resolution once we have processed your request